Comprehensive Loan Servicing Solutions
At OwnersChoice, we understand that managing a mortgage portfolio extends far beyond origination. Our loan servicing solutions are designed to provide continuous, seamless support throughout the life of each loan. From day-to-day administration to default management, we handle every detail, allowing you to focus on growing your credit union while ensuring your members receive exceptional service at every step.
Expert Loan Administration
Our dedicated team ensures that your loan portfolio is efficiently managed with a full range of services, including:
- Dedicated customer service contact center
- Language interpretation services (Voiance/CyraCom)
- Payment and payoff processing
- Multiple payment options: online, mobile app, branch, or shared branch via Optic integration
- Lockbox services
- Loan onboarding
- Escrow administration (real estate taxes and insurance)
- Lien release processing
Comprehensive Default Administration
When challenges arise, we’re here to support both you and your members. Our default management services include:
- Forbearance administration and payment deferral agreements
- Loss mitigation
- Collections
- Bankruptcy management
- Foreclosures
- Property inspections
- Claims processing
- REO (Real Estate Owned) management
- EDR (Electronic Default Reporting)
Reliable Business Administration
Our business administration services ensure compliance and accuracy across the board, from reporting to quality control:
- Quality control and assurance
- Compliance with federal, state, local, and investor requirements
- Investor remittance and reporting
- Year-end reporting
Why Partner with OwnersChoice for Loan Servicing?
Choosing OwnersChoice means choosing a partner who reduces the burden of servicing while providing the highest level of care to your members. Benefits include:
- Reduced servicing hard costs (statements, payments, technology, tax monitoring, escrow advances, compliance, loss mitigation, etc.)
- Streamlined operations, allowing your team to focus on revenue-generating functions
- Comprehensive compliance management with state and national regulations
With OwnersChoice, you can trust that your loan portfolio is in expert hands, giving you more time to focus on your members' needs and growth opportunities.