MortgageLink FAQs
How do I get access to Mortgage Link?
Access to Mortgage Link can only be requested by a designated MortgageLink administrator at your credit union. Your credit union’s administrator must log in to MortgageLink and submit a new user request.
What if I forgot my password?
From the log in page click on Create or Reset Password. Enter the email address associated with the account. You will receive an email with a link. If you cannot answer your security questions you must contact your credit union’s MortgageLink administrator to reset your security questions.
How do I contact my credit union’s Administrator?
From the log in screen click on New Account. Choose your credit union from the drop down list then click on Select. Your Administrator(s) name will be shown.
How do I change my contact information?
Your administrator must log in to MortgageLink and submit the appropriate request to change your contact information.
Why and I getting an error message that says “There is a problem with this website’s security certificate?”
If you receive this error message when trying to log in to MortgageLink, click on “Continue to this website (not recommended)”. After a successful log in your internet browser will receive an updated security certificate.
I am my credit union’s Administrator. How do I reset my own password?
From the log in page click on Create or Reset Password. Enter the email address associated with the account. You will receive an email with a link. If you are unable to answer the security questions you may contact an alternate Administrator at your credit union to reset your security questions. If you are your credit union’s only listed Administrator, please contact our help desk for further assistance.
I am an Administrator. How do I add or delete Mortgage Link Users?
As an Administrator you have the ability to log in to Mortgage Link and manage your user accounts. To add a new user click on the add “New User” button. To delete a user, select the appropriate user, then click on the “Remove Access Rights” button.
I am my credit union’s Primary Administrator. How do I make someone an Alternate Administrator?
As your credit union’s Primary Administrator you may name Alternate Administrators. Within the Manage Users section you may give or take away a user’s administrator rights. After selecting the appropriate user change the user’s administrator rights by selecting the radio button as applicable (None, Primary, Alternate) and then click on the Change Administrator Rights button.
If you require technical support our help desk is available Monday – Friday, 8:30am – 4:30pm EST and can be reached via e-mail or by calling 1-800-342-4998 menu option 9.